Complaints

We're sorry if you feel the need to complain but letting us know when you're unhappy gives us the opportunity to put matters right for you and improve our service for everybody.

Should you be dissatisfied with any aspect of our services you can let us know by contacting us here.

We will acknowledge receipt of a complaint and attempt to address the issue as soon as possible. If we are unable to resolve the matter we will pass your complaint on to our In Partnership network to investigate. For further information please see our Customer Disputes Resolution Process brochure.